Frequently Asked Questions
Everything you need to know about your beauty orders
How can I track my Justmylook order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website to monitor your delivery.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused items in their original packaging. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Are all products sold on your site authentic?
Yes, we are authorized stockists for all the brands we carry. Every product is sourced directly from the manufacturer or official distributors to ensure 100% authenticity.
Do you offer free shipping?
We provide free standard delivery on all UK orders over a certain threshold, typically £20. For orders below this amount, a small shipping fee will be applied at checkout.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Klarna, and Clearpay.
Can I change or cancel my order after it has been placed?
Our warehouse processes orders very quickly to ensure fast delivery. If you need to make a change, please contact our customer service team immediately, though we cannot guarantee changes once processing has begun.